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Rapid Response Solutions, S.A.

We have been providing advanced windows hosting, co-location, and web design solutions since 2003.

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 Terms and Conditions



Acceptable Use Policy (AUP) and Terms & Condition (T&C) Rapid Response Solutions S.A. issues this document.

The company shall be known throughout this document as Rapid Response Solutions S.A.

Important Notice:

All Payments To Rapid Response Solutions S.A. for Shared Hosting Have a 30-days Money Back Guarantee.


Any payments for subscribing to our shared hosting have a 30-days money back guarantee. Domain name registration, SSL Certificate, reseller hosting, VPS and dedicated hosting are not benefit from this guarantee.


Rapid Response Solutions S.A. agrees to provide the client web hosting for a monthly, quarterly, semi-annually, annual fee. Rapid Response Solutions S.A. will never require clients to advertise for Rapid Response Solutions S.A. on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content.


All services provided by Rapid Response Solutions S.A. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Dominican Republic (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless Rapid Response Solutions S.A. from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of Non-Acceptable Contents or Links:

Pirated software

Adult Websites

Hacking programs or archives Warez Sites

Illegal MP3's

Spamming Software

Scamming & Gambling

Background Running Programs:

We do not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed..

Shared Hosting Banned Scripts:

You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, Rapid Response Solutions S.A. reserves the right to disable the account pending client cooperation and resolution.

Scripts we do not allow include:

- Chat servers/scripts of any kind are strictly prohibited.

-Distribution and/or Transmission of Obscene or Indecent Speech or Material

-Violation of indecency and obscenity laws can result in criminal penalties.

-Scripts banned on Shared Hosting but can be run on Dedicated Server.

- Although chat servers/scripts, banner exchanges and cgi-based forum are banned by Shared Hosting package, we do provide Dedicated server service for our clients to run this type of scripts.

Intellectual Property Rights:

Material accessible to you through Rapid Response Solutions S.A.'s Services may be subject to protection under the Dominican Republic (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the Rapid Response Solutions S.A. Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Rapid Response Solutions S.A. Network. If you use a domain name in connection with the Rapid Response Solutions S.A. Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.


Defamatory speech distributed over the Internet can result in civil liability for the defamer. Defamatory information is not allows in all of our service and we are not responsible for any damages caused.

Refusal of Service:

Rapid Response Solutions S.A. reserves the right at its sole discretion to refuse or cancel service. Violation of any of Rapid Response Solutions S.A.'s Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

Spam or Unsolicited E-Mail:

You must not use the Rapid Response Solutions S.A. Network, Rapid Response Solutions S.A. equipment or any Rapid Response Solutions S.A. email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the Rapid Response Solutions S.A. Network, Rapid Response Solutions S.A. equipment or any Rapid Response Solutions S.A. email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, Rapid Response Solutions S.A. reserves the right to disable your domain without warning. In addition, Rapid Response Solutions S.A. may impose a $50.00 usd penalty for each spam policy violation. Rapid Response Solutions S.A. solely reserves the right to refuse or cancel service to known spammers. Lastly, Rapid Response Solutions S.A. reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.


Any attempts to undermine, slander, libel, threaten, or cause harm to a Rapid Response Solutions S.A. server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.


Customer agrees that it shall defend, indemnify, save and hold Rapid Response Solutions S.A. (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Rapid Response Solutions S.A., its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Rapid Response Solutions S.A. against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Rapid Response Solutions S.A. server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of Rapid Response Solutions S.A. to the amount paid for service.

Free Domain Offers:

When this offer is being run and you may need a valid promo code:

The terms & conditions for our free domain name offer are plain and simple. We will register the domain name for 1 year on your behalf. All we ask is that you stay hosting with us for a minimum of 1 year. If you decide to leave before 1 year and you want to take the domain with you we will only release it once you have paid our normal domain registration fee. If you stay for 1 year or longer and then decide to leave you are free to take the domain at no charge.

Refund and Cancellation Policy:

For payment, Rapid Response Solutions S.A. accepts MasterCard, Visa using Paypal, Moneybookers.com or BankTransfer. Rapid Response Solutions S.A. send invoices exclusively via e-mail. Rapid Response Solutions S.A. does not send out invoices via postal services. You may cancel your account at any time and receive a full refund (excluding SSL certificate, dedicated server and any setup fees or domain name registrations fees incurred) if cancelled within our thirty (30) day money-back guarantee period. If after thirty (30) days you wish to cancel your hosting account, you will receive no refund of any monies already paid to Rapid Response Solutions S.A. However, if customer cancels fifth teen (15) days before recurring monthly billing date customer will not be billed for the next month and all payments thereafter will be cancelled with immediate effect. For dedicated server subscription without setup fee, if you decide to cancel it before 1 year, you need to pay $200.00 usd as cancellation fee.

Late Payment:

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 3 day grace period after which the account is put on suspension. You will receive a payment reminder everyday from the start of your payment due date. If after 7 days payment has not been received or we have not been contacted regarding payment, your account will be terminated without any further notice. Reactivation of closed accounts due to delinquency incurs a $10.00 usd reactivation fee as well as payment of the balance due in full. For late payments please email billing (at) rrsol.com to arrange payment.


You must use only one of following methods to deliver an official written notice of cancellation: Please e-mail billing (at) rrsol.com


Rapid Response Solutions S.A. will not be responsible for any damages your business may suffer. Rapid Response Solutions S.A. makes no warranties of any kind, expressed or implied for services we provide. Rapid Response Solutions S.A. disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Rapid Response Solutions S.A. and its employees. Rapid Response Solutions S.A. makes a 99.97% uptime guarantee.

Rapid Response Solutions S.A. keeps backups of key server systems only. Rapid Response Solutions S.A. can accept no responsibility for any loss of data or consequences arising from this. Rapid Response Solutions S.A. always advises clients to back up their site data regularly for its own protection.

Rapid Response Solutions S.A. furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of Rapid Response Solutions S.A. A customer's failure to comply with those laws will violate this policy.

If a reseller provides hosting services to others and decides to cancel their reseller hosting account with Rapid Response Solutions S.A., then Rapid Response Solutions S.A. will not be responsible for maintaining hosting for the resellers customers.

Finally, Rapid Response Solutions S.A. wishes to emphasize that in accepting services, customers indemnify Rapid Response Solutions S.A. for the violation of any law or Rapid Response Solutions S.A. policy, that results in loss to Rapid Response Solutions S.A. or the bringing of any claim against Rapid Response Solutions S.A. This means that if Rapid Response Solutions S.A. is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Rapid Response Solutions S.A., plus costs and reasonable legal fees.

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

Rapid Response Solutions S.A. reserves the right to change, edit, or update the policies contained in this document, along with the content on our website including the prices on our services at any time for any reason without notice.

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